SBI credit card customer care number:- State Bank of India has provided the SBI Bank Credit Card facility 24*7 Toll-free number. The main objective of the State Bank of India is to become India’s largest multi-public sector bank by providing accessible and innovative banking solutions to its customers.
Suppose you have any complaint related to the SBI Credit Card or need additional information. In that case, he can solve your problem by contacting SBI Customer Care Replicative by contacting the SBI Credit Card Customer Care Number given below.
toll-free number
- 1800-180-1290
- tolled number
- 1860-180-1290
- City wise number
39-02-02-02 (While dialing, put the STD code of your city before this number.)
DOWNLOAD LINKS: https://linkgenie.me/s/rHlWj
The city-wise SBI credit card customer care number list is provided below. Personal and corporate credit cardholders can contact the numbers given in the table below to get the resolution of any of their credit card-related queries. The following types of contact numbers related to SBI Credit Card are being provided below.
- City Wise Customer Care Number
- missed call service
- SMS Customer Care Service
- important email address
- SBI Credit Card International Helpline Number
- sbi credit card inquiry
- SBI Credit Card Grievance Redressal
- Nodal Officer Contact Number Details
What is State Bank of India Credit Card Customer Care?
If you are an SBI Credit Card user and wish to receive information, make a complaint or give feedback regarding SBI Credit Card, you will need to speak to a bank representative through one of the means mentioned above. When you contacted the bank representative over the phone to solve your complaint & problem, it is called customer care service.
You can even get information related to credit card applications by taking the help of the SBI Credit Card Customer Care Center.
SBI 24×7 City-Wise Credit Card Customer Care Number
State Bank of India has assigned a unique number 39 02 02 02 to its credit card customers in each city. By contacting this number, any citizen of any city can get information related to an SBI credit card or register his complaint. But keep in mind that before dialing this number, you must enter the STD code of your city. As soon as you dial the above number along with the STD code of your city, you will get in touch with the customer care executive in your town.
You must carry the following information with you whenever you contact the SBI Credit Card customer care service center on the toll-free or tolled number for getting SBI credit card-related information. The information mentioned below will help you to complete the IVR process. Before contacting the customer care center, you need to have the following information.
- The 16 digit credit card number is entered on your credit card.
- SBI credit card expiry date.
- Date of Birth as provided at the time of credit card application in DDMMYYYY format.
- The mobile number linked to your credit card account (registered mobile number is helpful in OTP verification)
- Your credit card’s 4-digit PIN.
SBI Credit Card Customer Care Representative Any or all of the above information may be helpful to you, depending on how you are querying. SBI Credit Card Missed Call Service
It is generally felt that it takes a long time to get in touch with the representative at customer care. Sometimes, even after taking 5 to 6 minutes, the customer care representative cannot be contacted, and you have to get tired and disconnect the call. Keeping this problem in the mind of its credit card customers, the State Bank of India has introduced SBI missed call service to get hassle-free service without spending any time.
To avail of the SBI missed call service, all you have to do is make a small missed call on the numbers given below. After some time, the customer is contacted by the SBI Credit Card Customer Care Representative, and a proper solution is provided to their problem. The following missed call numbers are available under SBI missed call service.
- For balance inquiry – 8422845512
- For a summary of reward points – 8422845514
- Last Payment Status – 8422845515
- To know the available limit and cash limit on the credit card – 8422845513
To get information related to SBI Credit Card, give a missed call by dialing the missed call service number mentioned above. The customer service representative will contact you as soon as it is free.
SBI Credit Card SMS Customer Care Service
You can also get SBI credit card-related information through the SBI credit card SMS service. All you need to do is send a message in the prescribed text format to SBI Credit Card SMS service number 5676791 from the message box of your registered mobile number as soon as the system receives your message. According to your message, related information will be received on your registered mobile number through message. State Bank of India has prepared different formats of SMSndia to receive different information related to credit cards which are as follows.
Information
SMS Format
For balance inquiry, enter BAL in capital letter and last four characters of the credit card number and send SBI credit card SMS to service number 5676791 from your registered mobile number. e.g., BAL<>XXXX (where XXXX represents the last four digits of your credit card number).
To subscribe to the e-statement, enter ESTMT in the CAPITAL letter and last four characters of the credit card number and send SMS to SBI Credit Card SMS service number 5676791 from your registered mobile number. e.g., ESTMT<>XXXX (where XXXX represents the last four digits of your credit card number).
To block a stolen or lost credit card, enter BLOCK in CAPITAL letter and last four characters of the credit card number and send SMS to SBI Credit Card SMS service number 5676791 from your registered mobile number. e.g., BLOCK<>XXXX (where XXXX represents the last four digits of your credit card number).
For final payment details, enter PAYMENT in CAPITAL letter and last four characters of the credit card number and send SBI Credit Card SMS to service number 5676791 from your registered mobile number. E.g., PAYMENT<>XXXX (where XXXX represents the last four digits of your credit card number).
To request a duplicate statement, enter DSTMT in capital letter and last four characters of the credit card number and send SMS to SBI credit card service number 5676791 from your registered mobile number. e.g., DSTMT<>XXXX (where XXXX represents the last four digits of your credit card number).
For Reward Point Summary, enter REWARD in CAPITAL letter and last four characters of the credit card number and send SBI Credit Card SMS to service number 5676791 from your registered mobile number. e.g., REWARD<>XXXX (where XXXX represents the last four digits of your credit card number).
To know the credit and cash limit available on SBI Credit Card, enter AVAIL in CAPITAL letter and last four characters of the credit card number and send SBI Credit Card SMS to service number 5676791 from your registered mobile number. e.g., AVAIL<>XXXX (where XXXX represents the last four digits of your credit card number).
Keep in mind that here you will incur additional charges on press SMS. This extra charge is not levied by the Bank but by your mobile phone operator as a nominal fee for providing SMS service.
SBI Credit Card Enquiries
State Bank of India has provided its credit card customers with the following services for their credit card-related inquiries.
Regarding credit card theft – If your SBI credit card is stolen or lost, then you can contact SBI toll-free numbers 1800 180 1290 and 1860 180 1290 (tolled number) and get your credit card blocked. If you want to block a stolen or lost credit card, you can contact your city’s credit card representative on the city-wise help number 39 02 02 02 by entering the STD code of your city. As soon as you dial this number, you will be directed to the IVR. Remember Dial 2 for SBI Credit Card Stolen and Lost.
You can block SBI Credit Card by going to the ‘Block Lost/Stolen Card’ section by visiting www.sbicard.com through online mode in case your SBI Credit Card is stolen or lost.
In case of theft or loss of SBI credit card, you can also block through the service. For this, only you have to type BLOCK<>XXXX from the message box of your registered mobile number and send it to 5676791. Here you have to enter the last four digits of your credit card number instead of XXXX.
In case of card block- If your SBI credit card is blocked due to any suspicious activity, then you can get it unblocked by contacting the customer care center.
Suppose your SBI Credit Card account has been permanently closed, and you wish to reactivate the same. In that case, you may request reactivation by contacting the Credit Card Customer Care Center within three months from the date of permanent closure of the Credit Card account.
Remember, if you request to restart the account after three months of the permanent account closure, you will have to apply for a new SBI credit card again.
In case of excessive use of credit card – If the credit limit of your SBI credit card gets exhausted and is blocked by the Bank due to you. So to unblock the card again, first of all, pay as soon as possible to bring down the usage amount above your SBI credit card limit.
If you have not taken credit more than the stipulated limit and there is an error, you can contact the customer care hotline and inform it.
SBI Credit Card International Helpline Number
If you are an NRI customer of State Bank of India credit card and have any queries related to SBI credit card, you can contact SBI’s international helpline number of SBI bank for its solution. State Bank of India has issued different toll-free numbers for other countries for the non-resident Indian SBI credit card customers, the list of which is as follows. List of Country
Toll-Free Number
Australia 1800 012 473
Japan
006 633 812 439
New Zealand 800 449 909
Netherlands
800 022 3031
Italy
800 789 407
Hong Kong
800 932 045
Germany
800 183 0736
France
800 740 849
Canada
1866 3284 209
Bahrain
80 801 724
Belgium
80 076 562
Oman
800 757 92
Qatar
00800 100 157
Russia
810 800 293 010 12
South Africa
800 982 360
Saudi Arabia
800 814 4209
Singapore
800 101 2333
USA
1866 328 4209
UAE
800 091 190 05
UK
808 101 7633
If you are an NRI SBI Credit Cardholder residing in UAE, you can contact the Relationship Manager of SBI’s representative offices in UAE. Information related to SBI Relationship Manager’s office and business center in UAE is provided below.
Office
Address
email id
State Bank of India,
Representative Office,
Dubai, UAE
State Bank of India,
Representative Office,
P.O. Box – 126959
Room No. 110, 1st Floor,
The Business Centre,
Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai,
Tel: +971 43537336
Fax: +971 43536199
State Bank of India,
Representative Office,
Abu Dhabi,
UAE
State Bank of India,
Representative Office,
P.O. Box – 111783,
Office 2303, Commercial Tower (Tower A),
Behind City Seasons Hotel /
Honda Showroom, Electra Road,
Abu Dhabi, UAE
Tel: +971 24469488
Fax: +971 24469489
SBI EmailEmail Address
SBI credit cardholders in the State Bank of India have also provided an email facility to get any problem or information. SBI Credit Cardholders can directly write their grievances to the email address [email protected] You can also mail by visiting www.sbicard.com. Follow the steps given below to send an email through the official website.
- First of all, visit the official website of SBI Card www.sbicard.com using the link. The home page of the official website will open.
- The option of contact-us will appear in the navigation menu on the home page. As soon as you click on the Contact Us link, you will be redirected to the bottom of the page.
- At the bottom of the home page, you will see the option of ‘EmailEmail Us.’ Click on the link ‘EmailEmail Us.’
- Clicking on the link ‘EmailEmail Us’ will open the email format. Fill in the requested information in the given form at the designated place.
- Enter your email details in the message box provided and send them to the Bank.
Credit Card Grievance Redressal
If the SBI Credit Card Customer Care Center does not adequately resolve your problem or grievance, you can contact the following Grievance Redressal Platforms given below.
Query Resolution
For any query resolution related to SBI Credit Card, you can contact the customer service representative through phone, email, or SMS. You can also inform the bank manager of your concern by personally visiting the Branch of SBI Bank.
Complaint Management Team
If you have any kind of complaint related to SBI credit card, you can make your complaint through the redressal platform. Experienced managers and expert teams will handle your complaint team. You can track your complaint through TAT and Auto Escalations.
Nodal Officer
The State Bank of India posts a nodal officer to hear the complaints of SBI credit cardholders. This nodal officer has ample experience as he has worked among various departments during his tenure. The Nodal Officer reports to the Head of Customer Care Service. SBI credit card holder can send his complaint to the manager at the following address.
Manager – Customer Services
SBI Cards & Payment Services Pvt. Ltd.
DLF Infinity Towers, Tower C,
12th Floor, Block 2, Building 3,
DLF Cyber City,
Gurgaon 122002 (Haryana) India
If you are not satisfied even after instructing the grievance redressal officer, you can fill the form for your query to the manager. But keep in mind that in the mobile number column, fill your registered mobile number only because OTP will be received on the registered mobile number only, which you have to enter.
Nodal Officer Contact Details
To contact the Nodal Officer, you can email the Nodal Officer’s email id at [email protected]
You can also write below address letter to contact Nodal Officer.
Nodal Officer, SBI Card
P.O. bag 28 – GPO,
New Delhi 110001
You can contact the present Principal Nodal Officer, Ms. Rupali Bhardwaj, at [email protected] for SBI credit card-related problem resolution.
If you are not satisfied even with the Principal Nodal Officer, then you can submit your complaint.
You can send the customer service head to the email address [email protected]
You can send a letter to the State Bank of India at the address given below to get your SBI credit card-related problem resolved.
correspondence
SBI Card, P.O. Bag 28,
GPO, New Delhi 110001
Head Office:
SBI Card, Correspondence Department,
DLF Infinity Towers,
Tower C, 10-12 Floor, Block 2, Building 3,
DLF Cyber City,
Gurgaon – 122002,
Haryana, India
To contact the branch office, please contact at the address given below. But remember all the bank branches are closed on the second and fourth Saturdays of every month.
Location
Address
Kolkata
SBI Card, 3rd Floor,
Block A, Apeejay House,
15 Park Street,
Kolkata, West Bengal,
India – 700 016.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Chennai
SBI Card,
10th Floor,
TVH Agnitio Park,
No.141 Rajiv Gandhi Salai,
Kandanchavadi,
Chennai,
Tamil Nadu,
India-600096.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Delhi
SBI Card,
Fourth Floor,
Unit No. 401,402,
Aggarwal Millennium Tower,
E-1,2,3- Netaji Subhash Palace,
Wazirpur,
Delhi,
New Delhi,
India -34.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Ahmedabad
SBI Card,
Corporate house,
Ashram Road, Gujarat,
Ahmedabad,
India-380009.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Cochin
Cochin Shipyard,
Mahatma Gandhi Rd,
Perumanoor, Ernakulam,
Kerala 682015.
Monday to Saturday: 10:00 a.m. to 4:00 p.m.
Secunderabad
SBI Card,
Unit No. 3C, 3D & 3E,
3rd Floor, Queens Plaza, 1-8-382,
Queens Plaza S.P. Road, Secunderabad,
Telangana, India-5000003.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Bangalore
SBI Card,
Unit No. 1001 – 1002, 10th Floor,
A-Block, Embassy Heights,
13, Magrath Road, Ashok Nagar, Bangalore,
Karnataka, India-60025.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Coimbatore
Sarvajana Higher Sec School Campus,
No. 23, Avinashi Rd, Peelamedu,
Coimbatore, Tamil Nadu 641004.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Lucknow
SBI Card,
5th Floor, BBD Viraj Tower,
Vibhuti Khand, Gomti Nagar, Lucknow,
Uttar Pradesh, India-226010.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Jaipur
SBI Card,
S3-S7, First Floor, Geejgarh Tower,
Hawa Sadak, Civil Lines,
Jaipur, Rajasthan, India-302006.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Chandigarh
SBI Card,
SCO 171-172, Ground Floor,
Madhya Marg, Sector – 8, Chandigarh,
Chandigarh, India.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Mumbai
SBI Card,
301-B, 3rd Floor, Silver Utopia,
Cardinal Gracious Road (Guru Hargovindji Road), Andheri East,
Chakala, Mumbai,
Mumbai Rural, Maharashtra, India- 400059.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Mumbai Corporate Center
State Bank of India,
Madam Cama Road Branch,
State Bank Bhavan Nariman Point
Mumbai 400021.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Pune
SBI Card,
6th Floor, Suyog Platinum (Adjacent to Conrad Hotel),
Mangaldas Road,
Pune, Maharashtra,
India- 411001.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Bhubaneshwar
SBI Card,
16 & 17, 1st floor, Block 1 & 2,
BMC Bhawani Mall, Saheed Nagar,
Bhubaneshwar,
Orrisa, India-751007.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Gurgaon
SBI Card,
2nd Floor, DLF Infinity Towers, Tower B, Block 2, Building 4,
DLF Cyber City, Gurgaon,
Haryana, India-122002.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Bhopal
SBI Main Branch, New Market,
T.T. Nagar Bhopal 462003.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Guwahati
SBI RACPC,
4th Floor,
Swagata Square, ABC Point,
Bangagarah,
Guwahati-781005.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Indore
SBI GPO Main Branch,
Near GPO Post Office,
AB Road,
Indore-452001.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Jamshedpur
State Bank of India,
Sakchi Branch,
108, Sayon Complex SNP Area,
Sakchi,
Jamshedpur 831 001.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Ludhiana
State Bank of India – Main Branch,
Civil Lines, Near Fountain Chowk,
Ludhiana-141001.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Nagpur
State Bank of India,
Regional Branch Operation,
2nd Floor, Region-1,
Zonal Office, Kingsway,
Nagpur-440001.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Patna
State Bank of India,
Maurya Lok Complex branch, Maurya Lok Complex,
Dak Bungalow Road,
Patna-Bihar-800002.
Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
Raipur
State Bank of India,
Main Branch,
Jai Stambh Chowk,
Raipur 492 001.
Monday to Saturday: 10:00 a.m. to 4:00 p.m.
Surat
State Bank of India,
Station Road Branch,
Una Pani Road, Near Amisha Hotel,
Surat, Gujarat-395003.
Monday to Saturday: 10:00 a.m. to 4:00 p.m.
Trivandrum
State Bank of India,
MG Road Opp. to AGS office,
Trivandrum-695001.
Monday to Saturday: 10:00 a.m. to 4:00 p.m.
Vadodara
State Bank of India,
Mandvi Branch, Opp. Jamnabai Hospital,
Vadodara, Gujarat.
Monday to Saturday: 10:00 a.m. to 4:00 p.m.
Vijayawada
State Bank of India,
SME Patamatta Branch,
Beside Auto Nagar Bus Stand, Opp. Ramakrishna Theater,
Vijayawada 5200007.
Monday to Saturday: 10:00 a.m. to 4:00 p.m.
Visakhapatnam
State Bank of India,
Main Branch, Rednam Gardens,
Old jail road,
Visakhapatnam 530002.
Monday to Saturday: 10:00 a.m. to 4:00 p.m.
Other ways to contact SBI Bank for SBI Credit Card related Veri
Via EmailEmail
You can send your SBI Credit Card-related query in writing to the Customer Service Manager at the address given below.
Manager- Customer Services
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.
Via Twitter
You can also tweet your query on the Twitter handle @SBICard_Connect to get your SBI Credit Card-related query resolved.
Escalation of query
SBI cardholder can contact on number 1860-180-7777 for redressal of his query in unusual circumstances.
Via Fax
SBI credit card holder can send the documents containing the query related to his card to the fax number 0124 2567131 through Fax Kejriwal.
SBI Ombudsman Scheme
The Ombudsman’s Bank has introduced an ombudsman scheme to resolve credit card holders’ grievances related to credit card services. The Reserve Bank of India has introduced Ombudsman Section 35A of the Banking Regulation Act, 1949. Under the Ombudsman Scheme, consumers’ complaints related to credit cards are resolved, and the State Bank of India does proper settlement.
Ombudspersons are considered to be impartial and independent opinionated officers who give their free services. Sportsman investigates the complaints which are yet to be resolved by the Bank. If you do not receive a proper response from any platform of SBI Bank within 30 days, you can place your complaint with the Ombudsman. Ombudsman’s service is free of cost to the customer for redressal of their complaints. If the State Bank of India does not resolve your complaint within the stipulated time frame, you can approach the Ombudsman. State Bank of India has appointed 20 Banking Ombudsmenndia.
You can send your complaint to the Banking Ombudsman through a written letter.
SBI Credit Card Contactless Services Number
Customer care numbers have been started under Contactless Services in the State Bank of India. State Bank of India has provided two customer care numbers for emergency services related to transactions of its credit cardholders. The service on both the numbers supplied by SBI Bank will be completely contactless, available to all State Bank of India credit cardholders. Both the customer care numbers provided under this service will be toll-free. The main goal of the State Bank of India behind introducing this service is to resolve all types of credit card customers’ queries and requests remotely without having to visit the bank branch.
Contact lens customer care service of State Bank of India can be availed by contacting the customer care number 1800 112 211 or 1800 425 3800. Under the contactless service of SBI Bank, the customer can get the following information related to his account.
- The cardholder can check his account balance.
- The customer can prevent the last five transactions of his credit card account.
- The customer can enter a request to block and re-issue his credit card, debit card, and ATM card.
- Customers can generate PIN or SBI Green PIN for ATM Card, Credit Card, and Debit Card.
SBI Credit Card Customer Care related FAQs
Q-1. What is the customer care number for getting information related to IRCTC SBI Credit Card transactions?
Ans – If you have IRCTC SBI Credit Card, you can contact customer care number 1800 180 1295 to get information related to credit card transactions. For queries related to IRCTC SBI Credit Card, you can contact the city-wise number 39 02 12 12 before entering the STD code of your city.
Q-1. What to do if someone loses his corporate credit card while traveling abroad?
Ans – If you lose your SBI corporate credit card while traveling abroad, you can contact the 24×7 Visa toll-free number or mail to [email protected] This facility is for three days related to an emergency card. It is a complimentary service for SBI Corporate Card. On return to India, contact on SBI customer care number. This kind of disbursement facility also remains if this facility is available on your card.
Q-3. How can a person close his SBI credit card account?
Ans- For SBI credit card account closure, you can give a written request for credit card closure to SBI Bank or proposal by contacting the SBI credit card customer care helpline number. But keep in mind that the SBI credit card account can be closed only if there are no dues on your credit card. Finally, before giving SBI credit card request, clear all your outstanding payments.
Q-4. If the cardholder requests for re-issuance of the SBI credit card, are they charged extra?
Ans – Yes, if you want to re-issue or replace your credit card, then SBI Bank charges ₹100 + applicable tax as an additional charge.
Q-5. In how many days does SBI get a re-issued credit card?
Ans – If you have submitted an SBI credit card re-issue/replacement request, it gets received by the cardholder within seven working days.
Q-6. What should the customer do if the credit card is not authenticated or accepted at the point of sale terminal?
Ans- If your credit card cannot accept the authentication at the point of sale terminal, always contact the customer care hotline number. The customer care representative will resolve your problem. Before getting the customer care number, make sure to check the SBI credit card expiry date and credit card PIN.
Q-7. What should the customer do if the customer care head does not respond appropriately to the mail at [email protected]?
Ans- If your problem is not resolved even after contacting the Customer Care Head on the email id [email protected], you can send your written complaint to Head – Compliance, Legal & C.S. [email protected]
Q-8. Can SBI Customer Care be contacted through Twitter?
Ans – Yes, SBI Customer Care can be contacted through Twitter. You can tag your complaint or query on the SBI Card Twitter handle @SBICard_Connect.
Q-9. When can I contact the SBI Credit Card helpline number 1800 22 1111?
Ans- You can contact the SBI credit card helpline number 1800 22 1111 from 8:00 am to 8:00 pm from Monday to Saturday.
Q-10. Can SBI Credit Card related complaints be made through online mode?
Ans- Yes, an SBI Credit Cardholder can register his complaint by visiting the link http://igms.irda.gov.inIs.
