How to Handle and Avoid Chargebacks in E-Commerce

by Bilal

Chargebacks are becoming a headache these days. Chargeback means a reversal of the credit card payment to the purchaser.

When does the chargeback occur?

It occurs when a customer disputes a purchase made using their credit card, claiming that it was fraudulent or made without their knowledge or permission.

When a customer disputes a purchase, the credit card company involved reverses the transaction, fully refunding the customer and debiting the business’ account.

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Chargebacks, on the other hand, irritate retailers and other businesses because they reduce their income and can result in penalties if there are too many chargebacks.

Chargebacks on credit cards are increasing at a rate of 20% per year, business owners must understand chargebacks and develop a strategy for monitoring and avoiding them.

Let’s go over some essential points about chargebacks and cover some important questions.

How Can You Avoid Chargebacks In The eCommerce World?

You can do so by adhering to best practices in a way that ensures your customers are satisfied, your records are thorough, your fraud prevention tools are effective, and your company is ready to combat the chargeback fraud.

A number of causes determines eCommerce chargebacks:

Important to provide excellent customer service:

Customers file chargebacks for a variety of reasons, including bad customer service and purchase misunderstanding.

You may avoid certain chargebacks by assisting customers with any concerns or issues they may have, ensuring customers understand what they’re purchasing, and providing a transparent and generous return policy.

Fraud prevention:

Not only for cardholders but also for eCommerce retailers who must suffer the expenses of actual fraud, fraud is a huge problem.

Chargebacks are most often prevented by fraud prevention.


If you suspect a chargeback is fraudulent, you can go to a lawyer and give evidence that the transaction was valid and the cardholder’s claim is bogus.

This will not prevent the chargeback from appearing on your credit report, but it will help you recoup part of the money you’ve lost.

How To Prevent Chargebacks

Let’s start by talking about how to deal with chargebacks when they occur, so you can be better prepared to avoid them in the future.

On-Time Shipping:

Why are your consumers asking for a chargeback?

It’s likely because their orders didn’t arrive when they were supposed to. There are a few possibilities here.

That is why, in order to make your company appear more trustworthy, you must understand the top elements that add credibility to your website.

This is the primary reason why your consumers ask for chargebacks.

It’s possible that the client believes the package was stolen or was delivered incorrectly at their door.

In any case, the buyer will refuse to pay for the order if it is not delivered.

If you can ship things swiftly and ensure that they arrive on schedule, you’ll reduce the chances of chargebacks being given.

But sometimes things are out of control.

At that time, you can let your customers track their shipments. Once an order has been dispatched, you should give the customer an email with the tracking number so that they may track it.

Take Your Customer Service Next Level:

Customers should always be given first priority.

Customers will quickly dispute the entire charge if your company makes it difficult for them to ask questions or provide feedback.

Not only will your chargeback rate rise, but so will your chances of successfully disputing chargebacks.

Processors look into a company’s customer service rating when it challenges a chargeback.

If it’s bad, they’ll immediately assume the company offers lousy products or services.

Make sure that filing a chargeback isn’t easier for customers than simply contacting your organization.

Monitor All Transactions:

Each transaction should be checked on a regular basis as part of your eCommerce practice.

Your organization will be able to spot fraud before it reaches you because every transaction will be tracked.

Ask customers for additional payment information to aid in the detection of fraudulent transactions.

You can track possible fraudulent transactions with missing or erroneous information by capturing information like a card’s CVV number, billing address, and zip code.

Customer Buy What They Sees:

It is essential for your business to be upfront and honest in all advertising, especially with eCommerce sales.

Customers purchase after they see your product or services on their devices.

You need to make sures that when you sell any products to your customer, they must not feel scammed, but there should be a bonding between you and your customer.

Never try to fool your customers. For example, if you are selling a chair which is not made for heavy weight people, then do mention that in the description.

Consider it a question of giving genuine quality – if you say something is durable, make sure it is.

If the item is advertised as thick, double-check that it was made that way.

If you follow the ideas in this guide, your ecommerce firm will have an easier experience handling and avoiding chargebacks in the future.

Locate the Best Merchant Account Provider:

The first step in avoiding chargebacks is to partner with a good processor and merchant account provider.

You’ll have someone to call in the event of a problem if you have a solid relationship with your preferred processor.

The lowest choice is not always the best option.

Chargeback experience will be substantially improved if a merchant account provider provides excellent customer service and transparency.

Last Words On Manage and Avoid eCommerce Chargebacks

Chargebacks are becoming more common among online merchants.

Your company must be ready to deal with them and prevent them from happening again. You’ll wind up paying a lot of money in the long run if you don’t.

You must provide exceptional customer service to avoid chargebacks.

Ship your orders on time. As many channels as possible, including live chat, should be available for customers to reach out to representatives.

Keep an eye on your transactions for any signs of fraud. Implement an address verification mechanism to deter illegal activity.

If you follow the ideas in this guide, your ecommerce firm will have an easier experience handling and avoiding chargebacks in the future.

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